Shipping policy
Here's how long your order takes, what it costs and what happens if something goes wrong, with no fine print.
Where we ship
We currently ship to the United States, Canada, Australia and New Zealand.
Free, insured shipping
Shipping is free on every order, to all the countries we ship to, with no minimum purchase. The price you see on the product page is the final price you pay.
All shipments are insured and come with a tracking number.
Delivery times
We ship directly from our manufacturer's warehouse, which lets us offer you a price well below what this product would cost in a store. In exchange, delivery takes longer than it would from a store with its own stock, and we'd rather tell you clearly before you buy.
| Stage | Time |
|---|---|
| Order preparation and verification | 1–3 business days |
| Shipping to your door | 4–8 business days |
| Estimated total | 5–11 business days |
By placing your order, you expressly accept this delivery time.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday start being prepared on the next business day.
Order tracking
As soon as your order leaves the warehouse, we'll email you the tracking number and a link to follow it.
Please note that tracking can take 3 to 7 days to show any movement once it's created, and it may go several days without updating while the package is in international transit. This is normal and doesn't mean it's been lost.
If you haven't received anything 25 business days after placing your order, email us at nimbokids@hotmail.com and we'll sort it out.
Taxes and import charges
You won't have to pay anything when your package arrives. Taxes and import charges are included in the price you pay in our store.
If a carrier or customs service asks you for any payment at delivery, email us at nimbokids@hotmail.com with the receipt: we'll cover it and refund you in full.
Delivery address
Please double-check your address before confirming your order. An incomplete or incorrect address is the most common cause of delays and of packages being returned to sender.
If you need to correct it, email us as soon as possible at nimbokids@hotmail.com: we can change it as long as the order hasn't left the warehouse.
If the package is returned because of an incorrect address you provided, or because of repeated failed delivery attempts, we'll have to charge you for the cost of reshipping.
Lost, damaged or undelivered packages
We bear the risk of loss or damage to the product until the package is in your hands.
- If the package is lost, we'll send you a new one at no cost or give you a full refund, whichever you prefer.
- If it arrives damaged, email a photo to nimbokids@hotmail.com within the first few days after delivery and we'll replace it at no cost.
- If it doesn't arrive within the stated time, you can ask us to deliver it within a reasonable additional period. If we fail to meet that period as well, you're entitled to cancel the contract and receive a full refund of everything you paid.
In none of these cases do you have to send anything back or pay any costs.
Orders with multiple items
If you buy more than one item, they all travel in the same shipment and arrive together. Delivery time is the same and shipping is still free.
Cancellation before shipping
If you change your mind before your order leaves the warehouse, email us at nimbokids@hotmail.com and we'll cancel it with a full refund, no questions asked.
Once shipped, our Refund Policy applies, including the right of withdrawal and our 30-day commercial guarantee.
Questions?
Email us at nimbokids@hotmail.com. We reply within 48 business hours at most.
Nimbo Kids · nimbokids@hotmail.com